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Duke Energy Customer Services Information You Must Know

Duke Energy customer services are some of the most responsive customer services you will ever get in the industry. You can literally speak to a customer service representative no matter your location.

There are so many reasons why you might want to contact Duke Energy customer service. No matter your reasons, the information on this page is here to help you to reach Duke Energy by all means possible.

You have many options available to reach Duke Energy. Use the table of content below to see an overview of the information on this page. You can also click on any of the topics to jump to that particular article.

Duke Energy customer services and what they do

Duke Energy customer service is a department of the company that provides both customers and potential customers with the information they seek about the company. They are also there to serve as the starting point of resolution to any kind of problem a customer will face.

There are so many options put in place by Duke Energy customer services to support all kinds of customers that need help. Below are some of the options available:

Duke Energy website: The website is coded in standard HTML and CSS and works with all the common web browsers we have currently. It is the major point to get help or find information for yourself.

Service for visually, hearing or speech impaired: This special assistance service allows people with visual, hearing, or speech disabilities to get the information and support they need. Braille and large print bill formats, audio relays, and other features on the Duke Energy websites help these customers with the best customer service experience they could ever get.

Relay Service: Customers who have hearing or speech disabilities make use of this service. Other customers who need support in other languages also make use of this service.

Diversity & Inclusion (D&I): This Duke Energy customer service option allows the company to treat everyone equally regardless of race and colour. It is what makes the company stronger and more welcoming for all types of customers.

How to contact Duke Energy customer services

The most important thing about customer service is to have multiple mediums where customers can connect with the company. If there are many ways the customer can connect with the problem, it makes them believe that their problems will be solved on time.

Let us take a look at how easy it is to contact Duke Energy customer services.

Duke Energy customer services phone number

Phone number is the major medium through which people reach out to company customer services. Duke Energy is no exclusion. Most customers get help via the Duke Energy customer services phone number.

Depending on your location and what your problem is, there are many different phone numbers to reach Duke Energy customer services. All the states on the Duke Energy service area map have their designated customer services phone numbers.

The Duke Energy customer services work from 7 am to 7 pm on weekdays whiles the Piedmont Natural Gas helpline works from 7:30 am to 7 pm on weekdays.

Duke Energy website and mobile app

Duke Energy has a website and a mobile app that can help you reach customer service faster. The mobile app and website not only help you reach customer services but also helps you to manage your Duke Energy accounts.

There is also a self-service portal on both the app and website that will help you to resolve certain issues without even contacting Duke Energy customer services. Simply go to to access these self-service options.

Service Center Locations

Another way that most people get help from companies is by visiting the service center locations. Duke Energy has service center locations where you can walk in to get your issues resolved.

If you choose this option, then you must use google Maps to locate the nearest Duke Energy service center. I advise you use the Duke Energy customer services phone number first. If you are required to visit the location, then you can carry on or even seek direction from the agent to the nearest service center location.

Social Media

Most of us like reaching out to companies on social media compared to all the other mediums. Duke Energy is on social media.

Twitter: or simply tweet @DukeEnergy


Instagram: or @duke_energy


All these social media pages are verified so take note of the verification icon when you are dealing with these pages.

Duke Energy customer services FAQs

I will try as much as possible to answer all questions concerning this topic. However, if you have a question that is not answered, you can leave it in the comment box and I will answer it as soon as possible.

How do I contact Duke Energy?

Contact Duke Energy using the phone numbers listed above. You can also reach them via social media or the contact form on the company’s website.

Can I pay my Duke Energy bill by phone?

Yes! You can. Simply call 800 777 9898 at any time and follow the instructions to make your payments by phone. It is very important that you know your Duke Energy account number before going through this process.

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