Duke Energy service transfer is an option for existing customers who are relocating but still want to keep their service.

There are so many things you must know about this option. I am ready to give you all the information you need to make it easier for you.

If you seek to start a new service, then you should check my previous article on how to start a new service with Duke Energy.

The article on this page is here to guide you on how to transfer your already existing service. Probably you only seek a piece of information from the entire procedure. You can always use the table of content below and simply click on the topic you wish to read to jump to the particular article.

Duke Energy service transfer

Duke Energy service transfer or what is known simply as “Moving” is a very easy step. You must make sure you have everything is ready before you start the process.

You can decide to visit any Duke Energy service center to start the process or you can easily start the process from the comfort of your home. Before you start the process, there are a few things you must put in place.

What you need for Duke Energy service transfer to work

• Take note of your current address where you are moving out. Also, make sure you pay any outstanding balance that must be paid.

• Again, take note of the new address you are moving into as well. If there are any balances that must be paid over there, pay them before you start the Duke Energy service transfer.

• You must have your Social Security Number ready. Make sure there are no security freezes or any other issues with your Social Security Number.

• You must also make sure the new location is within the Duke Energy service area. If it is outside Duke Energy’s coverage area, then you can not transfer your service.

If you have all of these things ready, then you can start the actual process online or by visiting any Duke Energy service center.

The procedure

The process is very similar to that of starting a new service with Duke Energy. However, there is a slight change in the process along the way so follow my lead.

• First of all, visit Duke Energy’s official website.

• Click on “Start Stop & Move” from the navigation bar and select “Request start or stop” from the dropdown menu.

• For Duke Energy service transfer, click on “Move Service” from the three options available.

• Select the type of Duke Energy service you are transferring. If you are transferring a residential service, simply click on “Home” and you should get to the next page.

• Click on the “Move service” button on the next page to move to the next page.

• Since you are already Duke Energy’s customer, you might already have your login details. In that case, simply click on the “Yes. Sign In.” option and log in.

• A form similar to the one below will appear. Fill it out with all your correct information and submit it.

During filling out the form, you will be asked to schedule when you want the new service to start at the new address. This date is the timeline you want your service to start.

In most cases, you can schedule the Duke Energy service transfer within 24 hours of the request. You don’t have to worry about anything because Duke Energy can transfer your service within 24 hours of your request, especially on weekdays.

The Duke Energy service transfer procedure is very simple but make sure you follow it carefully so you don’t make any mistakes.

How to cancel Duke Energy service

Canceling Duke Energy service means you no longer want the service so you want it disconnected. To cancel Duke Energy service, you will have to follow the same procedure just like the new service or Duke Energy service transfer. However, instead of selecting “Start service” or “Move service”, you will be selecting “Stop service“. This will take you to the “cancel Duke Energy service” form which you will fill out and submit to complete the procedure.

What you need to know to cancel Duke Energy service.

• If you wish to suspend the service temporarily, then you don’t have to go through this process to cancel. You only have to call Duke Energy customer service and schedule the disconnection for the next 24 hours. If you want to stop using the Duke Energy service completely, then you can cancel the Duke Energy service using this procedure.

• It is very important to have the service in your name and know your account number or account login details before you can cancel online.

• Also, make sure you settle all outstanding bills before you request service cancellation.

The procedure

The process is almost the same as the Duke Energy service transfer procedure. However, there is a slight change in the process along the way so follow my lead.

• First of all, visit Duke Energy’s official website.

• Click on “Start Stop & Move” from the navigation bar and select “Request start or stop” from the dropdown menu.

• To cancel Duke Energy service, click on “Stop Service” from the three options available.

• Select the type of Duke Energy service you want to cancel. If you are canceling a residential service, simply click on “Home” and you should get to the next page.

• Click on the “Stop service” button on this page to move to the next page.

• Now you have two options. You can log in if you know your login details or you can use your account number to find your account. Click on which of the options you can satisfy.

From there, you should be able to get the corresponding form. Fill it out with your correct details and submit it. Duke Energy will contact you and help you disconnect your service to satisfy your request.

Duke Energy Service Transfer FAQs