Duke Energy power outage maps show you where there is a power outage. This makes it easier for you to know whether your area has been affected or not.
Power outage is one of the most annoying things we do not want to experience. Even though we don’t like it, it happens sometimes so all we have to do is to stay alert and know what we can do when it happens.
In this article, we will look at the Duke Energy power outage maps and some of the very important things you must know about outages. You can use the table of content below to see the overview of what is on this page. You can also click on a topic to simply jump to the particular article to read it.
Duke Energy power outage maps – What are they?
Duke Energy power outage maps are specially designed and frequently updated maps that show where there is a power outage and where there is power. These maps show power outages for only Duke Energy customers hence displaying maps for only Duke Energy service areas.
Each Duke Energy service state has its own outage map which makes it even easier for customers to check the map. Take a look at an image of the Florida outage map below.
This might look like a regular map but if you look carefully, you will see some numbers on the map. These numbers indicate the number of customers affected by outages in that particular area.
You can use the Report & View outages panel to check the history and summary of outages. There are ways you can report outages in case Duke Energy doesn’t know about them yet. You have an options menu beside the Report & View outages panel that will allow you to view the map in satellite mode as well.
What to do during Duke Energy power outages
Probably you are experiencing a power outage, these are some of the things you should do.
- View Duke Energy power outage maps
The Duke Energy power outage maps show reported outages, restoration times, and status. So if Duke Energy already knows about your power outage, that is where you will see it. First, check whether your area has been updated on the map.
If you don’t see any updates, then you must follow the next step.
- Report Outage
Report the outage by simply texting OUT to 57801 or calling 800 769 3766 These are the phone numbers for the Duke Energy power outage. By texting or calling to report, the information you will provide will help update the Duke Energy power outage maps.
- Report an outage with Duke Energy’s mobile app
The Duke Energy mobile app gives you the option to report power outages with just a few taps. You also get to receive updates in the app when your complaint is resolved.
- Request light repair
It could be a faulty street light that is off. You can request for it to be repaired. You only have to go through the procedure as described above to request for it to be fixed.
- Request new pole
You can request a new pole or turn the On/Off lighting service. The request process is very simple. You only have to visit the Duke Energy request form, fill it out and submit it.
These are some of the things you should do when there is a power outage. This will help Duke Energy to resolve your power issues quicker.
Duke Energy outage maps FAQs
In this section, I will try my best to answer some of the questions you might want to be answered. If you don’t see answers to your questions, kindly leave them in the comment section of this article and I will answer them for you.
Does Duke Energy know my power is out?
Not all the time. That is why you have to check the Duke Energy outage maps when there is an outage. This will help you know if Duke Energy knows about the outage or not.
Why is my house the only one without power?
Damaged circuit, device failure, improper wire installations, and ground movement among others could cause your individual home power to go off. That is the only way your neighbor could have power but you don’t.
How do I report a power outage to Duke Energy?
Text OUT to 57801 or simply call POWERON (800 769 3766). Also, make sure you have checked the Duke Energy power outage maps to confirm if the issue has not been reported yet before you take action.