Duke Energy power outage updates are personal preference based so you will have to opt to receive them else you will not get them.
If you have experienced power outages before, you will know how it feels to be in total darkness both physically and mentally. You don’t know what caused the outage and what your utility company is doing about it. You don’t even know if your utility knows about the outage.
Duke Energy has made the systems available for its customers to report and get updates on power issues. However, these systems are not automatically subscribed to the customers. The customers must subscribe to these services by themselves.
In this article, we will be looking at the Duke Energy power outage updates and how it works. You can use the table of content below to check the overview of what is on this page.
Duke Energy power outage updates
Duke Energy power outage updates help you to receive information about outages on your phone. The system is designed to send you an alert when there is a power outage in your area. You also get to know about the cause of the outage, the estimated restoration time, and the status of the restoration crew.
This Duke Energy outage alert feature is available for interested customers to sign up. When registered, you will receive a notification via text, voice message, or by email whenever there is an outage in your area.
You can follow the procedure below to register for this service by texting REG to 57801. You can also text STOP to cancel or visit duke-energy.com/outages/alerts to manage your alerts.
Note that message and data rates may apply when using this service.
Duke Energy power outage reporting
There are systems in place for Duke Energy power outage reporting. You can report a power outage as it happens.
You can report a power outage by simply texting OUT to 57801 or calling 800 228 8485. The Duke Energy mobile app also has an option for reporting a power outage.
You can also request light repair via the app. Learn more about power outages from my previous article: Duke Energy Power Outage Maps And Facts You Must Know About It.
Causes of power outages and safety tips
Power outage safety things are very important. Your safety and the safety of your business are very important so you must take note of it.
If you see a fallen Duke Energy power line, do not touch it or anything in contact with it. Report the issue to Duke Energy and also try to keep others away until the crew arrives to fix it.
FDA Food and water safety
You must know the proper food and water safety precautions to take before, during, and after a power outage. Find the FDA food and water safety measures on the FDA website.
Avoid any form of contact with damaged meters or lines as they might be still energized. You must also caution others from getting in contact with it till the Duke Energy crew arrives to fix it.
Make sure your standby emergency generator is installed by experts following the manufacturer’s manual.
You must not plug your generator into your fuse box or meter box. This could pose a hazardous threat to utility line workers.
Identifying Duke Energy Employee
If you doubt the legitimacy of a Duke Energy employee, call Duke Energy customer service to verify the identity of the person before you allow them into your home.
These are some of the safety tips to help you stay safe during power outages. You can find more safety tips on the Duke Energy website.
Duke Energy power outage updates FAQ
I will try my best to answer all questions on Duke Energy power outage updates. If you have any more questions regarding the topic, simply leave them in the comment box and I will answer as early as possible.
Does Duke Energy know my power is out?
No!. Duke Energy doesn’t know your power is out unless you report. If it is a general outage, then someone else might report before you that is why you must subscribe to Duke Energy power outage updates to know exactly what is going on.
How long will I be without power?
As soon as Duke Energy receives your report about outages, the crew will work around the clock to restore your power.
What is the reason the power is out?
Duke Energy power outage updates include the reasons why the power is out and what the crew is currently doing about it.
How long does food last in the refrigerator without power?
Food can last up to 4 hours in the refrigerator and up to 48 hours in the full deep freezer. Food in half-full freezers will last for up to only 24 hours.